Susan Holland
Vice President of Commercial Management, SVN | Trinity Advisors
Fort Worth, TX 76111
Broker with SVN Trinity Advisors
Phone (817) 288-5544
Broker with SVN Trinity Advisors
Languages
English
Bio
I don’t just manage properties; I manage communities—neighborhoods where businesses thrive and families live and work. By creating relationships with property owners, contractors, and building occupants; and executing proactive oversight, maintenance, and problem prevention, my innovative approach creates a sense of home and community for tenants, thus enhancing value for our investors.
Throughout my career, I have managed daily property requirements and maintained long-range capital improvements projects that led to modern, upscale properties that have raised the bar for competitors.
Administrative duties include:
• Planning and managing property operating budgets, controlling income and expenses, and complete weekly, monthly, quarterly leasing, variance, and capital reports.
• Negotiating lease contracts, enforcing rental agreements, overseeing maintenance, and attending board meetings.
• Performing regular site visits, monitoring all on-going maintenance/construction projects performed by external contractors, including current required insurance certificates.
• Work with accounting, revenue control, leasing, and tax departments, and various other professionals in effectively resolving tenant issues, disputes, and contracts.
• Work cooperatively with vendors and contractors, with tenant coordination, to expedite the completion of work, and prepare the team to respond in emergency and crisis situations.
I take pride in my work and my commitment to providing an unrivaled customer experience by practicing excellence in all I do, driving me to not only exceed the industry standards of sophisticated management, but to set them.
SPECIALTIES
Strategic Planning & Execution, Budget/P&L Management, Commercial Property Operations Management, Project Planning & Management, Continuous Process Improvement, Personnel Management & Training, Cost Saving Initiatives, Contract Administration, Marketing & Advertising, Rental & Lease Collections, Risk & Loss Mitigation, Community Relations
Education
