Call Centers

Purchasing or leasing a call center for your business or as an investment means taking many factors into account to make the best decision.

What is a call center?

A call center is an office or building that houses support employees or agents that answer customer questions, offer services and more to customers over the phone or through an online chat tool. The call center employees can also receive and answer emails as well as faxes in the building. In general, larger companies may have multiple buildings to house all these different services.

The call center buildings are equipped with phone connections, computers, as well as cubicles or offices that house the customer service reps. They are typically located in larger metros.

What to consider when buying an outbound call center

There are many things to consider when buying a call center including:

• -Location: What geographical area is the business in or are you looking to serve.
• -How many phone lines will be needed and what type of phone system can handle it (VoIP, POTS, etc).
• -What type of technology will the call center require (computers, monitors)?
• -What kind of customer service are you providing (24/hrs., voice, chat, email)?
• -Do you need to be in a metro area or can your business operate more remotely?
• -How many employees do you expect will work there and how much desk space is needed.

What should you look for in a call center building before purchasing?

You should first consider the location as it will affect your employees’ commute, customer service hours, and how much space you need. Buildings that are located in a metro area are typically more expensive but have more available workforce to take care of your customers.

Looking to lease a Call Center? View Call Centers for lease